Privacy Policy
This Privacy Policy describes how The Soap Artisan SG collects, uses, and discloses your personal information when you visit or make a purchase from our online platform or interact with our services. We are committed to protecting your privacy and handling your data in a transparent manner, in accordance with applicable data protection laws.
Information We Collect
We collect various types of information from you when you interact with our site and services. This includes:
Personal Information: When you make a purchase, register an account, sign up for a workshop, contact us, or subscribe to communications, we may collect personal details such as your name, billing and shipping address, email address, phone number, and payment information. We do not directly store full payment card details; this is handled securely by third-party payment processors.
Usage Information: We automatically collect certain information about your device and how you interact with our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand how our service is used and improve your experience.
Communication Information: If you contact us directly, we may receive additional information such as the contents of your message and any attachments you send us, and other information you choose to provide.
Information for Workshops and Services: When you sign up for a workshop or corporate gifting service, we collect information necessary to provide that service, which may include participant names and contact details. For wholesale inquiries, we collect business contact information.
How We Use Your Information
We use the information we collect for various purposes:
To Provide and Maintain Our Service: This includes processing your orders, managing your account, fulfilling your requests for products or services, processing payments, and delivering purchased items.
To Communicate With You: We use your information to send you order confirmations, shipping notifications, respond to your inquiries, and provide customer support.
To Improve and Personalize Your Experience: We analyze usage data to understand how our online platform is used, troubleshoot issues, and improve the design, content, and functionality of our service. We may use this information to tailor product recommendations or content.
For Marketing and Promotional Purposes: With your consent, or where permitted by law, we may send you marketing communications about new products, services, workshops, or promotions that we believe may be of interest to you. You can opt out of receiving these communications at any time.
For Security and Fraud Prevention: We use information to protect our site, our customers, and ourselves from fraud, unauthorized transactions, and other illegal activities.
To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.
Sharing Your Information
We may share your information with third parties under certain circumstances:
Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, shipping, data hosting, website analytics, and marketing assistance. These providers only have access to the information necessary to perform their services and are obligated to protect your data.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
With Your Consent: We may share your information with other parties if you give us your explicit consent.
Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
In accordance with applicable data protection laws, you have rights regarding your personal information:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Right to Erasure: You have the right to request that we delete your personal information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may ask for verification of your identity before responding to your request.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our service may become inaccessible or not function properly.
International Data Transfers
Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If we transfer your data internationally, we will take steps to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us by mail at:
The Soap Artisan SG61
Ubi Avenue 1,
#04-08,
Singapore, Singapore, 408933
Singapore